Improve customer support

Gather the best quality data about customer complaints and service deficiencies to improve your customer support. ReviewPower enables you to detect such pain points, especially with customer support, ensuring that you identify red flags and resolve them subsequently.

Find recurring support problems

Find out what frequent support complaints are so you can tackle problem areas head-on.

Optimize response times

Locate discussions around slow response times and allocate resources to resolve.

Increase customer satisfaction

By collecting feedback from users, to improve your support quality, which will increase customer satisfaction.

Practical usage scenarious

Time to get inspired on how you could use ReviewPower insights for your business

Spot the complaints you’re getting most often about your service

Challenge

Understand which support issues aggravate users the most.

Solution

ReviewPower aggregates reviews to identify common problems.

How to

Filter reviews for keywords, such as “support,” to find common complaints.

Make response times faster

Challenge

Your support team took a long time to respond — this frustrates users and can increase churn.

Solution

Identify with ReviewPower mentions where response speed can be improved.

How to

Search for keywords such as “response time” to gauge support efficiency.

Train support teams on common problems

Challenge

Support teams may not be trained about common, repeated issues.

Solution

Utilize ReviewPower for pinpointing problems that need additional focus.

How to

Review complaints about across services along customer journeys to identify training requirements.