Identify common issues
If you want to address recurring issues and user pain points better use the most frequently referenced issues cited in user reviews. And these are the thing you need to tackle if you want to improve your product and keep customers.
Identify recurring issues
Find trends in complaints, providing visibility into key points of concern.
Fix product first
This means that we need to hear a lot more about fixing the most common complaints to improve.
Increase retention
Address major causes of churn to keep more customers for longer.